FAQ

Account management and security

How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,945
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,448
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,604
What is sub-account?
Published on Aug 22, 2023Updated on Jan 26, 20261,787
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jan 15, 202623,202
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025449
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025875
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Jan 27, 2026395
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Jan 23, 2026349
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 25, 2026455
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025378
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025579
How do I change my login password?
Published on Aug 22, 2023Updated on Jan 21, 202619,305
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20256,643
I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,585

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