FAQ

Account management and security

I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,441
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Jan 9, 20265,971
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 8, 202612,076
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,545
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,790
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 17, 202513,977
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jan 15, 202623,128
How do I change my authenticator app?
Published on Sep 11, 2023Updated on Nov 17, 20254,018
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,177
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025872
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025446
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,415
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,157
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,694
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,929

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