FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Dec 25, 202531,146
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,864
- How do I change my login password?Published on Aug 22, 2023Updated on Nov 17, 202519,167
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,359
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,439
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,894
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202523,021
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20256,127
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202621
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025868
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202557
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,065
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,003
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,155
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,770
Showing 1-15 of 42 articles