FAQ
Account management and security
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202619
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 20259
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025194
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 6, 202625,439
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,414
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Dec 30, 202511,824
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Nov 17, 20254,149
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20253,997
- What is sub-account?Published on Aug 22, 2023Updated on Dec 29, 20251,769
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,907
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,039
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,874
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