FAQ

Deposit and withdrawal

How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Jan 14, 202665,139
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202520,103
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20257,064
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jan 9, 202613,441
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Nov 12, 2025167
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jan 9, 20265,481
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,831
Travel Rule FAQ
Published on Jul 20, 2023Updated on Dec 31, 2025787
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202561
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,465
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 4, 202621,116
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Dec 31, 20253,651
Introducing USD deposits and withdrawals
Published on Feb 14, 2025Updated on Dec 3, 20259
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025401
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on Dec 3, 202511

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