FAQ

Deposit and withdrawal

How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Jan 14, 202665,078
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202520,099
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Oct 20, 20257,061
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jan 9, 202613,440
Travel Rule FAQ
Published on Jul 20, 2023Updated on Dec 31, 2025787
Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Jan 9, 20262
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jan 9, 20265,479
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202561
Introducing USD deposits and withdrawals
Published on Feb 14, 2025Updated on Dec 3, 20259
What are untradable assets?
Published on Sep 26, 2023Updated on Oct 24, 20253,830
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on Dec 3, 202511
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Dec 31, 20253,650
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 4, 202621,113
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Jan 7, 20268,665
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025401

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